In this guide i will go over the steps of getting an existing 8.x vRSLCM appliance to support the latest product releases available. Here is a great blog that goes in to the details about what the Product Support Pack is https://blogs.vmware.com/management/2019/01/vrslcm-pspak.html. Typically the newer Product Support Pack is included part of the upgrade for LCM, however sometimes there are product releases in between releases where product support packs come in handy.

The first step is to log in to vRealize Suite Lifecycle Manager under the Lifecycle Operations section

The image shows a screenshot of vRealize Suite Lifecycle Manager with options like Lifecycle Operations, Locker, Identity and Tenant Management, Content Management, Marketplace, and vRealize Cloud.

Go to settings -> Product Support Pack

Settings page showing options for system administration and servers/accounts, with a focus on Product Support Pack.

We can see that i recently upgraded to 8.8.2.1 however a new update is available 8.8.2.2. Based on what we can see in the details the new support pack adds support for vRA 8.9.1. If an update is not available click on the Check Support Packs Online button and refresh the screen within a few minutes

The screenshot shows upgrade details for vRealize Suite Lifecycle Manager, highlighting supported versions for various components.

Click on Apply Version

Content Version 8.8.2.2 lists various vRealize products with their supported versions.

Verify that a snapshot or a backup exists and click Submit

Confirming vRSLCM support pack application with snapshot taken; click Submit.

We can view the progress by clicking on the Click Here link after submitting the request

Support for Additional Product Versions: Support pack request submitted. Click here to check status.

Once the process is complete the system will most likely reboot. To check the status we can go back to settings -> Product Support Pack. As we can see we are now at the updated patch level

Product Support Pack shows updated patch levels for vRealize Suite Lifecycle Manager.

If you get the below error clear the browser cache and try again

Unexpected error message: Check server connectivity.