In this guide i will go over the steps of getting an existing 8.x Aria Suite Lifecycle appliance to support the latest product releases available. Here is a great blog that goes in to the details about what the Product Support Pack is https://blogs.vmware.com/management/2019/01/vrslcm-pspak.html. Typically the newer Product Support Pack is included part of the upgrade for Aria Suite Lifecycle, however sometimes there are product releases in between releases where product support packs come in handy.

The first step is to log in to Aria Suite Lifecycle under the Lifecycle Operations section

Dashboard shows Lifecycle Operations, Locker, Identity Management, Content Management, Marketplace, and VMware Aria Cloud options.

Go to settings -> Product Support Pack

Settings page with various options like System Details, Logs, Product Support Pack, and more.

We can see that i recently upgraded to 8.16.0 however a new update is available 8.16.0.2. Based on what we can see in the details the new support pack adds support for a few additional product versions. If an update is not available click on the Check Support Packs Online button and refresh the screen within a few minutes

The screenshot shows the Product Support Pack details for VMware Aria Suite Lifecycle version 8.16.0, highlighting updates and supported product versions.

Click on Apply Version

The image shows a list of VMware Aria Suite Lifecycle product versions with an option to apply a version.

Verify that a snapshot or a backup exists and click Submit

Confirming Aria Suite Lifecycle snapshot before applying PSPACK.

We can view the progress by clicking on the Click Here link after submitting the request

Support pack request submitted; check status by clicking “Click Here.

Once the process is complete the system will most likely reboot. To check the status we can go back to settings -> Product Support Pack. As we can see we are now at the updated patch level

Request Details showing Stage 1 with ‘Download Pspack’ button.

If you get the below error clear the browser cache and try again

Error message: Unexpected error. Check server connectivity.