In this guide i will go over the manual steps of getting an existing 8.x Aria Suite Lifecycle appliance to support the latest product releases available. Here is a great blog that goes in to the details about what the Product Support Pack is https://blogs.vmware.com/management/2019/01/vrslcm-pspak.html. Typically the newer Product Support Pack is included part of the upgrade for Aria Suite Lifecycle, however sometimes there are product releases in between releases where product support packs come in handy. As of 8.16.0 Product Support Pack 4 we can no longer automatically download the Product Support Pack upgrade files. The release notes for 8.16 can be found here. The release notes for 8.18 Product Support Pack 5 can be found here.

The first step is to log in to Aria Suite Lifecycle under the Lifecycle Operations section

Log in under Lifecycle Operations for Aria Suite Lifecycle 8.18 upgrade.

Go to settings -> Product Support Pack

Settings screen shows “Product Support Pack” option for Aria Suite Lifecycle 8.18 upgrade.

Make sure you download the patch from the support portal first from https://support.broadcom.com

Solution details and download links for Aria Suite Lifecycle 8.18 PSPACK5 are displayed.

The direct link is here. In case the Download link is not available make sure you are first logged in on top the top right of the page.

Jumping back to Aria Suite Lifecycle, we can see that the are no Product Support Packs available

No additional support found for current version in Aria Suite Lifecycle 8.18 upgrade.

We can click on upload and import the new downloaded Product Support Pack

Upload Support Pack File: Select file, cancel, or import PSPACK5.

We can check on the status of the import by clicking on Click Here in the request window

Upgrade request submitted; click “Click Here” to check status. VMware Aria Suite Lifecycle shows a successful request with “Stage 1” completed in 262ms.

Once completed we can navigate back to Settings -> Product Support Pack to see that PSPACK 8.18.0.5 is available. Based on what we can see in the details the new support pack adds support for a few additional product versions.

Click on Apply Version

UI shows upgrade options for VMware Aria Suite Lifecycle, highlighting version compatibility and “Apply Version” button.

Verify that a snapshot or a backup exists and click Submit

Apply PSPACK5, ensure snapshot taken; click Submit.

We can view the progress by clicking on the Click Here link after submitting the request

Upload Products Support Pack. Click here to check request status.

Once the process is complete the system will most likely reboot. To check the status we can go back to settings -> Product Support Pack. As we can see we are now at the updated patch level

Product Support Pack showing updated patch levels for VMware Aria Suite Lifecycle 8.18.

If you get the below error clear the browser cache and try again

Error message: Unexpected error. Check server connectivity.